Category: TIX
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A Field Failure That Never Reaches Engineering Will Ship Again
The reason a part fails in the field is usually already on record, in a…
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32% of Manufacturers Still Walk Issues In — OTSM Cut Ticket Routing to Six Minutes
SysAid’s 2026 survey: 32% of manufacturers still handle IT as walk-ins with no ticket. A…
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Whip Around Carries a Fleet Inspection Defect All the Way to a Costed Work Order
Whip Around’s Advanced Maintenance, launched October 6, adds technician scheduling, actual labor time, cost-based approvals,…
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In N23D, the Customer Ticket Points at the Released Part
A customer complaint should not travel through CRM, a help desk, email, and PLM to…
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ERP Reads the Same AssetId the Floor Owns
TIX keeps AssetId alive on the floor; ERP only sees the financial view of that…
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Jira Service Management Ships Hardware Asset Management With Ticketed Lifecycles
Atlassian GA’d Hardware Asset Management + Common Data Model in Jira Service Management (Sep 10,…
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Kanoa Maintenance Puts Ignition-Native Work Orders Inside MES 1.15
Kanoa Maintenance is generally available in Kanoa MES 1.15 (Jul 22, 2026): Ignition-native CMMS work…
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Senke’s Andon Tablets Meet the Five-Second MES-to-Ticket Handshake
Senke (Shanghai) launched Andon-enabled industrial tablets on August 21, 2026—high-brightness multi-touch with built-in green/yellow/red/blue status…